 | Helpline for banking complaints
21 January, 2012
Commercial bank customers will now be able to lodge their banking related complaints directly with the central bank.
Bangladesh Bank (BB) yesterday introduced the helpline (number: 16236).
"We want the number to serve the people as a helpline," said Atiur Rahman, the central bank governor.
Complaints could be lodged from anywhere in the country by calling from any number during office hours, said Rahman at the central bank head office.
Customer interest protection centres have been set up at the BB head office and its other offices to make the banking sector more customer-friendly.
The BB formulated the operational procedure of the centres and informed banks and other financial institutions about the initiative, Rahman said.
In addition to this helpline, customers will also be able to lodge complaints, via fax, phone, SMS and email, the governor said.
Release link:http://www.thedailystar.net/newDesign/news-details.php?nid=219105
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